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Help Desk

Technical Support

Our technical support service is always at your disposal during the opening hours.
However, if you cannot solve your problem by consulting our Troubleshooting, you can contact us.

TELEPHONE TECHNICAL SUPPORT HOURS:
Monday to Friday 08.30 - 12.30 / 14.00 - 16.30

Troubleshooting

CauseRemedy
Tank empty or tank vent blockedFill tank,bleed system, check tant vent
Air in fuel systemBleed fuel system, eliminate air leaks
Shut off/start device defectiveRepair or replace
Fuel filter dirtyReplace fuel filter
Injection lines blocked/restrictedClean or replace
Fuel supply lines blocked/restrictedTest all fuel lines , flush or replace
Loose connections, injection lines leak or brokenTighten the connection,eliminate the leak
Paraffin deposit in fuel filterReplace filter, use winter fuel
Pump-to-engine timing incorrectReadjust timing
Injection nozzle defectiveRapair to replace
Pre-heating system defectiveTest the glow plugs, replace as necessary
Injection sequence does not correspond to firing orderInstall fuel injection lines in the correct order
Low or uneven engine compressionRepair as nececessary
Fuel injection pump defective or cannot be adjustedRemove pump and repair it
CauseRemedy

Tank empty or tank vent blocked

Fill tank,bleed system, check tant vent

Air in fuel system

Bleed fuel system, eliminate air leaks

Low idle misadjusted

Readjust idle stop screw

Governor misadjusted or defective

Readjust or repair

Fuel injection pump defective or cannot be adjusted

Remove pump and repair it
CauseRemedy
Air in fuel systemBleed fuel system, eliminate air leaks
Injection nozzle defectiveRapair to replace
Injection sequence does not correspond to firing orderInstall fuel injection lines in the correct order
Delivery valve leakageReplace delivery valve
Low or uneven engine compressionRepair as nececessary
Governor misadjusted or defectiveReadjust or repair
Fuel injection pump defective or cannot be adjustedRemove pump and repair it
CauseRemedy

Tank empty or tank vent blocked

Fill tank,bleed system, check tant vent

Air in fuel system

Bleed fuel system, eliminate air leaks

Fuel filter dirty

Replace fuel filter

Injection lines blocked/restricted

Clean or replace

Fuel supply lines blocked/restricted

Test all fuel lines , flush or replace

Loose connections, injection lines leak or broken

Tighten the connection,eliminate the leak

Paraffin deposit in fuel filter

Replace filter, use winter fuel

Pump-to-engine timing incorrect

Readjust timing

Injection nozzle defective

Rapair to replace

Overflow valve defective or blocked

Clean the orifice or replace fitting

Fuel injection pump defective or cannot be adjusted

Remove pump and repair it
CauseRemedy

Tank empty or tank vent blocked

Fill tank,bleed system, check tant vent

Fuel filter dirty

Replace fuel filter

Injection lines blocked/restricted

Clean or replace

Fuel supply lines blocked/restricted

Test all fuel lines , flush or replace

Loose connections, injection lines leak or broken

Tighten the connection,eliminate the leak

Pump-to-engine timing incorrect

Readjust timing

Injection nozzle defective

Rapair to replace

Engine air filter blocked

Replace air filter element

Injection sequence does not correspond to firing order

Install fuel injection lines in the correct order

Maximum speed misadjusted

Readjust maximum speed screw

Overflow valve defective or blocked

Clean the orifice or replace fitting

Timing device defective

Repair or replace timing device

Low or uneven engine compression

Repair as nececessary

Governor misadjusted or defective

Readjust or repair

Fuel injection pump defective or cannot be adjusted

Remove pump and repair it
CauseRemedy

Loose connections, injection lines leak or broken

Tighten the connection,eliminate the leak

Pump-to-engine timing incorrect

Readjust timing

Injection nozzle defective

Rapair to replace

Engine air filter blocked

Replace air filter element

Injection sequence does not correspond to firing order

Install fuel injection lines in the correct order

Low idle misadjusted

Readjust idle stop screw

Timing device defective

Repair or replace timing device

Governor misadjusted or defective

Readjust or repair

Fuel injection pump defective or cannot be adjusted

Remove pump and repair it
CauseRemedy

Shut off/start device defective

Repair or replace

Governor misadjusted or defective

Readjust or repair

Fuel injection pump defective or cannot be adjusted

Remove pump and repair it
CauseRemedy

Air in fuel system

Bleed fuel system, eliminate air leaks

Injection lines blocked/restricted

Clean or replace

Pump-to-engine timing incorrect

Readjust timing

Injection nozzle defective

Rapair to replace

Engine air filter blocked

Replace air filter element

Injection sequence does not correspond to firing order

Install fuel injection lines in the correct order

Timing device defective

Repair or replace timing device

Low or uneven engine compression

Repair as nececessary

Governor misadjusted or defective

Readjust or repair

Fuel injection pump defective or cannot be adjusted

Remove pump and repair it
CauseRemedy

Tank empty or tank vent blocked

Fill tank,bleed system, check tant vent

Air in fuel system

Bleed fuel system, eliminate air leaks

Fuel filter dirty

Replace fuel filter

Injection lines blocked/restricted

Clean or replace

Paraffin deposit in fuel filter

Replace filter, use winter fuel

Pump-to-engine timing incorrect

Readjust timing

Injection sequence does not correspond to firing order

Install fuel injection lines in the correct order

Timing device defective

Repair or replace timing device

Fuel injection pump defective or cannot be adjusted

Remove pump and repair it
CauseRemedy

Low idle misadjusted

Readjust idle stop screw

Maximum speed misadjusted

Readjust maximum speed screw

Governor misadjusted or defective

Readjust or repair
CauseRemedy

Tank empty or tank vent blocked

Fill tank,bleed system, check tant vent

Air in fuel system

Bleed fuel system, eliminate air leaks

Fuel filter dirty

Replace fuel filter

Fuel supply lines blocked/restricted

Test all fuel lines , flush or replace

Paraffin deposit in fuel filter

Replace filter, use winter fuel

Pump-to-engine timing incorrect

Readjust timing

Injection nozzle defective

Rapair to replace

Timing device defective

Repair or replace timing device

Low or uneven engine compression

Repair as nececessary

Governor misadjusted or defective

Readjust or repair
CauseRemedy

Overflow valve defective or blocked

Clean the orifice or replace fitting

Contacts us

For furher information or support, please contact our technicians by filling out the form below, you will be contacted as soon as possible.
Fields marked (*) are mandatory.

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Years of experience

We are a family business that has evolved over two generations into an industrial company: the intuition to anticipate the market by offering alternative products to the new ones was born in the late 80s, but began almost 10 years later with the birth of the brand DAG (acronym of Diesel Austausch Gruppe).

Pioneers of the sector, we first exhibited our project in 1998 at Automechanika Frankfurt , the most important world fair for Automotive where we are still present today.